Delivery Information

Christmas Delivery Information

Below is the last order dates before christmas to ensure we can get your order to your before the last delivery.

UK Service

Service	Last Date
Standard UK Service	Wednesday 16th December, 2pm
Express UK Service	Sunday 20th December, 2pm

International Service Service

Country	Last Date
Austria Standard	Tuesday 15th December , 2pm
Australia Standard	Thursday 3rd December, 2pm
Belgium Standard	Thursday 16th December, 2pm
Canada Standard	Wednesday 9th December, 2pm
China Standard	Monday 7th December, 2pm
Cyprus Standard	Wednesday 9th December, 2pm
Denmark Standard	Tuesday 15th December , 2pm
Finland Standard	Thursday 10th December, 2pm
France Standard	Thursday 16th December, 2pm
Germany Standard	Tuesday 15th December , 2pm
Greece Standard	Thursday 10th December, 2pm
Ireland Standard	Thursday 16th December, 2pm
Italy Standard	Thursday 10th December, 2pm
Luxembourg Standard	Thursday 16th December, 2pm
Malta Standard	Wednesday 9th December, 2pm
Netherlands Standard	Tuesday 15th December , 2pm
New Zealand Standard	Thursday 3rd December, 2pm
Norway Standard	Tuesday 15th December , 2pm
Poland Standard	Thursday 10th December, 2pm
Portugal Standard	Tuesday 15th December , 2pm
Spain Standard	Tuesday 15th December , 2pm
Sweden Standard	Thursday 10th December, 2pm
Switzerland Standard	Tuesday 15th December , 2pm
USA Standard	Thursday 10th December, 2pm

All orders are subject to courier volumes and may take slightly longer during the busy period

UK Delivery Information

Delivery Service	How long will it take?	Price
Standard	Items delivered in 3-5 working days* (Excludes Local, Public & Bank Holidays)	£3.99
Express	Orders placed by 3.00pm Mon-Fri will be delivered the next working day* (Excludes Sundays, Local, Public & Bank Holidays)	£4.99
*UK Delivery, Additional delivery days The below postcodes may require a further 2 additional working days for delivery Post Codes starting with: AB, BT, DD3-11, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84. IV1-28, IV30-31, IV36, IV40, IV52-54, IV63, KA6, KA18-19, KA26-28, KY9-10, KY14-16, KW1-14, ML11-12, PA20-33, PA35-38, PA49, PH3-16-26, PH30-39, PH49-50, PO3-41, TD1-14, The following postcodes may require a further 3 additional working days for delivery Post Codes starting with: IM1-9, IM99, TR21-25 The following postcodes may require a further 4 additional working days for delivery Post Codes starting with: PA62-72, PA74-75, PA80, PH40-41 The following postcodes may require a further 5 additional working days for delivery Post Codes starting with: HS1-8, IV41-49, IV51, IV55-56, KW15-17, PA34, PA41-48, PH42-44 ZE1-3, The following postcodes may require a further 6 additional working days for delivery Post Codes starting with: HS9, PA61, PA73, PA76-78, The following postcodes may require a further 8 additional working days for delivery Post Codes starting with: PA60,

You will not be allowed to submit an order with items that are out offer stock.

If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.

Our Standard and Express deliveries are made by MyHermes. You can track your delivery via your account or by using MyHermes Tracking . A tracking number will sent by email once your order has been despatched.

Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.

If the dispatch confirmation email is sent to you before 4.00pm, Monday to Friday, your order will be collected by the appropriate delivery courier that day. Orders with dispatch confirmation emails sent after these times will be collected by the appropriate delivery courier the next business day.

We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow the above working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly.

All deliveries will be made according to the carriers' standard procedures. Our delivery services does not require a signature. Packages that will not fit through your letter box may be taken back to the postal depot for collection.

International Delivery Information

Country Casuals Online are now able to offer delivery to select international destinations.

Countries available are – Australia, Austria, Belgium, Canada, China, Cyprus, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, USA,.

Further countries will be added soon. Please Contact Us if your country is not on the list.

Orders placed on our website for shipment to countries other than the UK are subject to different terms and conditions and where relevant these are incorporated into the T&C’s describing our services throughout the site and wherever you need to reference them.

Destination	How long will it take?	Price
Austria / Belgium / Cyprus Denmark / Finland / France Germany / Greece / Ireland Italy / Luxembourg / Malta Netherlands / Norway Poland / Portugal / Spain Sweden / Switzerland	Items delivered in 5-7 working days* (Excludes Local, Public & Bank Holidays)	£9.99
USA / Canada	Items delivered in 10-14 working days* (Excludes Local, Public & Bank Holidays)	£9.99
Australia / New Zealand /China	Items delivered in 14-21working days* (Excludes Local, Public & Bank Holidays)	£14.99
We do not offer tracking for international deliveries.
* International shipping services are dependent upon home country postal services. The estimated delivery time quoted should serve as guidance only. We cannot guarantee delivery dates or give any indication of when date of delivery will occur.

If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.

In some countries you may need to sign for an international delivery. Please check with your local postal services if you are unsure.

Customs Duty, Excise & Other Local Taxes

In some countries, mainly outside the European Union, the receiver of the package may be liable for taxes, fees or other charges that are imposed by local laws or legislation in your country. The recipient of the order is responsible for all customs formalities relating to their import and where required to do so will need to pay any additional charges, including import duty, customs charges, taxes, levies and any other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.

If you are ordering goods for delivery to someone else please make sure they are aware of the possibility of these additional payments and that they will be responsible for payment. Since we have no control over these charges we are unable to predict what they may be and consequently we are unable to provide any assistance with these processes.

Country Casuals has no control over these import regulations or additional charges and we suggest you contact the local authorities or postal service in the destination country for further advice.

Prices, Taxes and Payment

The website will charge and take payment in £ Pound Sterling. All prices shown on the site are inclusive of local UK (Value Added Tax) VAT at 20% and if you are in an EU country currently, this will be the price you pay. Orders for Non EU destinations will not be charged VAT and will have this deducted at checkout. Copy invoices are available from within your online account control panel. Simply login to your account for details.

Payment methods available include AMEX,Mastercard, VISA, Amazon & PayPal.